frequently asked questions

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Do we supply balloon garlands for the bounce?

We do not do balloon garlands at the moment, but we work with several local vendors and can provide you with their contact information. 

Are the bounce houses clean?

Absolutely! Being parents ourselves cleanliness is a top priority for us. Our equipment is thoroughly sanitized and cleaned prior to each setup. Including every single ball sanitized after each booking. Additionally, we do not book the same bounce house more than once during any given day to allow for proper care of units and a fresh rental delivered.

Do we require a deposit?

Yes, we require a 50%  non-refundable deposit of total invoice amount in order to reserve your rental date and time. The deposit goes towards the cost of the rental service. Bounce Houses are first come first serve and your date will not be secured until deposit is received. The remaining balance is due the week of your event, 3 days(72hrs) before event date/time.

Once your Inquiry form is sent to us, we will send you an invoice with a rental agreement and deposit request if your date is available. If we are not available on your event date we will reach out notifying you of our availabilities.

What are your delivery/pickup and setup fees?

$65 Arlington, Fort Worth, Irving, Grand Prairie, Mansfield, North Richland Hills, Bedford, Crowley. 
$75 Aledo, Southlake, Westlake, Joshua, Flower Mound, Lewisville, Coppell, Addison, Burleson, Benbrook, Dallas, Keller, Glenn Heights, Mesquite, Midlothian. 
$95 Cleburne, Corinth, Garland, Richardson, The Colony, Plano, Frisco, Forney, Allen, Argyle, Northlake, Flower Mound. 
$125 Aubrey, Celina, Granbury, Rockwall, Heath, Kaufman, Wylie, Leonard, Little Elm, Lucas, McKinney, Murphy. 
Servicing all of the DFW Metroplex, Texas area and beyond.

What are your delivery & pickup times?

Our rentals include up to 6 hours of playtime. This does not include setup time. Our setup delivery window is from 9am-12pm and pick ups between 7pm-8pm. Pickups after 8 pm, $60 per hour fee would apply. If you need special accommodations, please contact us and confirm during booking. We cannot guarantee all accommodations due to the schedule of events and their locations/event times, but we will try our best!

Where can the bounce house be set up?

We can set up on grass (must be cut 2 days prior to the event) , concrete, asphalt, or turf. We will not set up on gravel, rocks, or dirt. Please ensure you have a power outlet within 50ft ft of the bounce house. We will provide the extension cords. If you need help finding a venue for your event, please reach out to us and we will send some options.

What if I need to cancel?

50% deposit is non refundable. If you should need to cancel, please notify us within 7 days of your event date. A cancelation fee will apply if notified less then 24hrs. We are more then happy to reschedule and move your event date  within the year of booking.

Do you setup at public venues & parks?

Yes, we are fully licensed and insured allowing us to setup at parks and public areas. It is the clients responsibility to insure and verify that a power source within 50ft of setup area will be available before booking. Please note, most parks require a permit for inflatables and its the clients responsibility to obtain one prior to the event. Client must stay with equipment the entire duration of the rental and not leave equipment unattended.

Do we offer discounts?

Subscribe and stay in touch for new happenings and promotions. 10% discount is given to first responders, medical staff, teachers, veterans, and military members as a gratitude for your service. Please on our inquiry under the comments section just state your status.

What ball colors can I pick from?

Our bounce houses that have attached a pit come with a base color of white, pearl, and clear transparent balls. Customize it to your party theme by choosing 1-2 additional colors add ins. Special order request for balls colors that are not in our inventory list can be made with a minimum 6 week notice before your event and small additional charge.