frequently asked questions

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Do we supply balloon garlands for the bounce?

We currently do not offer balloon garlands, but we collaborate with several local vendors and can refer you to them.

Are the bounce houses clean?

Absolutely! Being parents ourselves cleanliness is a top priority for us. Our equipment is thoroughly sanitized and cleaned prior to each setup. Including every single ball sanitized after each booking. Additionally, we do not book the same bounce house more than once during any given day to allow for proper care of units and a fresh rental delivered.

Do we require a deposit?

Yes, we require a 50%  non-refundable deposit of the total invoice amount to reserve your rental date and time. The deposit goes towards the cost of the rental service. Bounce Houses are first come first serve and your date will not be secured until the deposit is received. The remaining balance is due the week of your event, 3 days(72 hours) before the event date/time.

Once your Inquiry form is sent to us, we will send you a quote with a rental agreement and deposit request if your date is available. If we are not available on your event date, we will reach out to notify you of alternatives.

What are your delivery/pickup and setup fees?

$65 Arlington, Fort Worth, Irving, Grand Prairie, Mansfield, North Richland Hills, Bedford, Colleyville, Crowley. 
$75 Azle, Aledo, Benbrook, Burleson, Willow park, Dallas, Grapevine, Southlake, Westlake, Keller, Joshua, Flower Mound, Lewisville, Coppell, Addison, Glenn Heights, Mesquite, Midlothian. 
$95 Cleburne, Corinth, Garland, Richardson, The Colony, Plano, Frisco, Forney, Allen, Argyle, Northlake. 
$115 Aubrey, Celina, Granbury, Rockwall, Heath, Kaufman, Wylie, Leonard, Little Elm, Lucas, McKinney, Prosper, Murphy. 
We provide services throughout the entire Dallas-Fort Worth Metroplex area in Texas.

What are your delivery & pickup times?

Our rentals come with up to 6 hours of playtime, not including setup time. Delivery and setup are scheduled between 6 am and 12 pm based on your event time, with pick-ups shortly after your event end time. For events ending after 8 pm, there is an additional fee of $60 per hour. If you need special accommodations, please contact us and confirm during booking. We cannot guarantee all accommodations due to the schedule of events and their locations/event times, but we will try our best! 
Email:inquiry@dfwconfettibounce.com

Where can the bounce house be set up?

We can place the bounce house on grass (just a quick reminder to have it mowed at least two days before the event), concrete, asphalt, or turf. Unfortunately, we can't set up on gravel, rocks, or dirt.

Make sure there’s a power outlet within 50 feet of the bounce house, and don’t worry—we’ll provide the extension cords. Anything over 50ft would require a generator, and rentals are available for them. Also, please help us by clearing the area of any overhead obstructions and pet waste.

What if I need to cancel?

We understand that life can bring unexpected challenges, and we are here to assist you in rescheduling your event to a more convenient date within the year of your original booking. If you need to cancel your event, we kindly ask that you notify us at least 7 days in advance. Cancellations made within 24 hours of the event will incur a cancellation fee. Please note that the 50% deposit is non-refundable.

Do you setup at public venues & parks?

Yes, we are fully licensed and insured allowing us to setup at parks and public areas. It is the clients responsibility to insure and verify that a power source within 50ft of setup area will be available before booking. Please note, most parks require a permit for inflatables and its the clients responsibility to obtain one prior to the event. Client must stay with equipment the entire duration of the rental and not leave equipment unattended.

Do we offer discounts?

Subscribe and stay in touch for new happenings and promotions. A 10% discount is given to first responders, medical staff, teachers, veterans, and military members as a gratitude for your service. Discount can not be combined with other promotions. Please, on our inquiry under the comments section, just state your status.

Do you accept last-minute bookings?

While we make every effort to accommodate them, availability depends on our event schedule/route for the day. We highly encourage making reservations at a minimum of 2 weeks in advance. If you need a last-minute rental, please feel free to contact us at inquiry@dfwconfettibounce.com or visit our contact us page, and we will check
If we can accommodate your request.

What ball colors can I pick from?

After booking, you will receive a ball menu to make your selection. Our bounce houses with attached pits come with a base color of white, pearl, and clear transparent balls. You can customize them to match your party theme by choosing 1-4 additional colors. If you'd like to request ball colors that are not in our inventory, please note that a special order requires a minimum of three weeks’ notice before your event, along with a small additional charge.